DELIVERY POLICY

Sumiran Café only delivers to Kuching and Kota Samarahan. Delivery Fee are as follows:

REFUND/RETURN POLICY

To provide the best customer satisfaction, we provide the following solutions. If you have any questions regarding the Return & Refund Policy, please call Sumiran Cafe.

We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed.

Food Order Errors

If you receive food that is different from your receipt, we sincerely apologise. Please call us as soon as you notice that there was an error in your order. You may come to pick up the correct food item after. For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new item(s)’ price. For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food received in error.

Your order will be priority if you come to pick it up. In all cases, please return the food order in the original container(s) to our staff.

In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card or cash refund.

Food Cancellation

Once the order has been confirmed, we will not be refunding any food cancellation.

QUESTIONS

If you have any questions concerning our policy, please contact us at +60168743103 or [email protected].